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Ember & Oak Realty

A Realtor's Closing-Gift Program

A small Austin-based realty team made custom portraits of each client's new home their signature closing gift — and watched referrals jump.

“I used to send a bottle of wine. I switched to a framed portrait of the house we just sold and my referral rate literally doubled. Clients text me photos of it hanging in their new hallway. I'm never going back.”

— Amaya Ruiz, Founder, Ember & Oak Realty
47
Closing gifts delivered
14
Referrals attributed
5 days
Turnaround (avg)
92
NPS of recipients

Challenge

Amaya was competing for attention in a saturated Austin market. Her closing-day gift needed to be memorable, personal, and something clients would keep forever — not add to the donation pile.

Approach

We set up a standing-order workflow where Amaya uploads a listing photo of the closed home and our team produces a watercolor-style portrait in a matching walnut frame, shipped directly to the new address before move-in week. Volume pricing handles ~8 closings a month.

Outcome

In two quarters, Amaya's team has attributed 14 direct referrals to the portrait gift. Ember & Oak's closing-gift budget is now their best-performing marketing line.

Have a project like this?

We love working on runs, gift programs, and commissioned sets. Get in touch — we'll reply the same day.

Email hello@portraits.com