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Answers

Real answers to real questions

No marketing fluff. Click through to any question for the full, honest answer.

Shipping

  • How long does it take to get AI-generated art?

    Generation takes about 60 seconds. Printing, framing, and shipping usually takes 5–7 business days in the US. Rush orders ship in 2–3 days for an extra fee.

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  • Do you ship internationally?

    Yes, we ship to Canada, the UK, EU, and Australia. International orders take 10–14 business days and include duties calculated at checkout so there are no surprise fees on delivery.

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  • How do you pack prints for shipping?

    Framed prints ship in a rigid cardboard box with foam corner protectors and a layer of acid-free tissue. We never ship framed prints in tubes. Transit damage rate is under 0.5%.

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  • Do you offer local pickup?

    Yes, if you're in the Denver metro area, where our production facility is located. Pickup is free and usually available within 48 hours of order placement.

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  • Can I get a rush order?

    Yes. Rush orders ship within 2–3 business days of approval, with overnight or 2-day shipping. Rush fee ranges from $30–$75 depending on size.

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Product

  • What's the highest-quality frame you offer?

    Our premium frame is a solid-hardwood float frame in oiled walnut or oak, with museum-grade UV-protective acrylic and an acid-free mat. It's the same spec most galleries use.

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  • Can I see a preview before I buy?

    Yes. Every order includes an in-room preview rendering showing the piece at real size above furniture of your choice, before you check out.

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  • How big can I print my AI-generated art?

    We print up to 40×60 inches on paper and up to 48×72 inches on canvas. AI images hold detail well at large sizes because the generation process bakes detail into every region.

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  • Do I get a digital file of my art?

    Yes — with every framed order, you get a personal-use digital copy (high-res JPG and PNG) at no extra charge. Commercial-license digital files are available separately.

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  • Can I get a digital-only version without ordering a print?

    Yes. Digital-only orders are $25 and include the same high-resolution JPG and PNG files we'd send with a physical print, for personal use.

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  • How do you frame the prints?

    In-house, by hand. Every frame is cut, joined, glazed, and assembled in our production facility using archival materials and D-ring hanging hardware.

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  • What paper do you print on?

    Our default is 310 gsm archival cotton rag, acid-free and lignin-free, printed with pigment inks for 75+ year color stability. Canvas and textured options are available.

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  • Can I edit the image after generation?

    Yes. You can iterate on the prompt, try different styles, adjust composition, or request specific changes (more light, tighter crop) before approving the image for print.

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  • Can I upload my own artwork to print?

    Yes. We print customer-provided artwork at the same quality as our AI-generated work. Upload a high-resolution file (300 PPI at final print size) and we'll handle the rest.

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AI

  • Is AI-generated art copyrighted?

    In the US, pure AI-generated images aren't copyrightable. But AI art with significant human creative direction can be partially copyrighted, with the human-authored elements protected.

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  • Is AI art considered 'real' art?

    Depends who you ask. We think it's a medium, like photography or printmaking — the question isn't whether it's real, but how much craft and intention went into making it.

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  • Can I upload my own photo as a reference?

    Yes. Uploaded photos are used as references in an image-to-image workflow — the AI preserves composition and subject from your photo while applying the style you choose.

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  • Is my prompt private?

    Yes. Your prompts, uploaded photos, and generated images are private to your account. We don't share them, use them as training data, or show them in public galleries without permission.

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  • What if my pet photo is blurry or low-quality?

    We can work with surprisingly imperfect photos — blurry, low-res, side-angle, old iPhone shots. We need recognition of the subject, not high resolution, to generate a great portrait.

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  • What AI model do you use?

    We use our own in-house diffusion model, fine-tuned on a licensed and public-domain corpus of fine-art imagery, with human art direction layered on every order.

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Gifts

  • Can I order in bulk for a wedding or event?

    Yes. Bulk orders (5+ identical pieces, or 10+ mixed) get a 15% discount and priority production. Email us for event timelines and custom sizing.

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  • Do you offer gift cards?

    Yes. Digital gift cards start at $25 and are delivered by email immediately or scheduled for a specific date. They never expire.

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Policy

  • Can I return an AI art print if I don't like it?

    Yes. If you're not happy with your print, we'll reprint it or refund you within 30 days of delivery. No restocking fees and we pay return shipping on defects.

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  • What's your return window?

    30 days from delivery. If you're not happy with your print for any reason, we'll reprint, refund, or credit you — no restocking fees.

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  • Do you print NSFW or explicit content?

    No. We don't generate or print sexually explicit content, graphic violence, or content targeting minors. We do print tasteful artistic nudity in appropriate contexts.

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